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Here are some answers to the questions we receive most.
How soon will I be able to walk on my carpet again?
Keep pets, children and regular traffic off the carpet for a period of six hours. Adults may use the carpet lightly immediately after cleaning by wearing socks or house slippers... Some carpets may still feel slightly damp for up to 18 hours depending on the carpet fiber type and soiling condition. This is normal and will not cause any problems.
How safe are your cleaning and protection methods?
We use only the safest, most effective technology to assure not only your satisfaction, but your safety as well. We do not use any harsh chemicals nor will we leave any irritant residues.
I've heard it's best to put off having your carpet cleaned as long as possible, is this true?
No. In fact, many of the major carpet mills today recommend professional cleaning at least once per year. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpet's fibers. The higher the traffic in a given area, the more often the carpet will need cleaning. Professional cleaning does not replace the weekly maintenance that you, the householder has to undertake, but it is essential for the weekly maintenance to remain effective.
What does "cleaning to the standards" mean?
In 1992, representatives from the carpet manufacturing industry, the carpet cleaning industry, and the federal government set a common set of standards for the carpet cleaning industry. These standards are now referred to as the Soo1-92 standards. It was agreed that each of these cleaning processes should include these common steps.
- Pre-Vacuum
- Pre-treat spots, stains and heavily soiled areas
- Hot Water Extraction
- A thorough rinse
- Furniture Moving
- Complete Drying within 24 hours
Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job.
Can you get the pet odor out of my carpet?
Pet odor is a very common problem that could be much more complex than on first impression. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor beneath the padding. This creates a problem that is multi-layered.
The urine also fosters the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber. To eliminate this problem, the urine must be removed or neutralized from each of the layers affected. If the contamination is limited to only the face yarn of the carpet, then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, can not guarantee complete removal of the odor.
My carpet has bleached or faded spots, can you correct that?
If there is color loss in the carpet, it may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from our stock.
The carpets were a mess, since we own three small dogs and two cats. Your team came promptly on very short notice and thoroughly cleaned all your carpets. My family was delighted with a job well done.
